A hospital can be said to have two types of infrastructure;

  • a Physical Infrastructure which encompasses the buildings and everything you can touch within it, the medical equipment, beds, wards, operating theatres, laundry equipment, kitchens and so forth;
  • BUT it also has a Soft Infrastructure, its systems and procedural infrastructure, which is just as necessary to ensure a hospital delivers excellent patient services in a cost-effective and the indeed profitable way.

A key element of the Soft Infrastructure should a Hospital Information Systems (HIS) –  an integrated information system, designed to support every aspects of a hospital’s management process; covering patient examinations and operating theatre, medical records, pharmacies, pharmacy inventory and management, account receivable, accounting system and work performance monitoring by hospital management.

A key component of implementing a HIS is the training on how to use the system.  The process of getting everyone in the hospital working in harmony.

At Ksatria we have put a great deal of effort into computerized training or eLearning. This enables training to no longer only be conducted conventionally in class, but now it can also be done independently through electronic learning (e-learning). By definition, e-learning is a system or education concept that utilizes information technology in the teaching and learning process. This method allows the trainees to learn the training material without having to directly meet face to face and attend a class session.

The following section covers some of the benefits of e-learning method as a tool of learning or training:

  1. The flexibility of time and place

Trainees can conduct training independently anywhere and anytime as e-learning can be accessed through a computer, laptop or mobile phone with an internet connection. With e-learning, trainees can determine where the training or learning process is carried out, when it starts and it finishes, and which parts of the module to learn first.  In other words, trainees have full control over their training and learning processes. This is very important, considering that trainees normally also have their own duties in the hospital daily operations.

  1. A broader scope of trainees

Conventional training methods in a classroom have limitations both in terms of availability of facilities and the capacity of the room. As a result, the number of trainees participating in training sessions is limited. With e-learning, room and facility limitations are no longer a problem; therefore, the scope of the training participants is wider.

  1. Easy Access to Training Modules

Similar to the conventional training and learning method, e-learning also has a curriculum, or a simple guideline composed of training and learning material, which is divided into several modules. With e-learning, the modules can be accessed anytime, anywhere, using any supported devices; so that the trainees have the flexibility to practice and learn. Some of the modules can also be stored offline to be accessed without having to use an internet connection.

  1. Interactive message features

E-learning provides message features that can be used by participants to communicate with the instructors related to training material. These features facilitate two-way communication which usually occurs in a conventional training method where trainees can ask questions and discuss the training material directly with the training presenters.

  1. Participant evaluation

E-learning provides a quiz feature used to evaluate whether or not the trainees have comprehended the material. In the quizzes, trainees will be shown the correct answers, so they will have a better understanding of the system usage. This evaluation is important to ensure that the trainees are ready to use the system.

With the benefits mentioned above, e-learning can increase the effectiveness and efficiency of time and cost for trainees. They do not need to spend time and money to go to the training venue to attend a training. Furthermore, participants have the flexibility to practice and learn anytime and anywhere they wish using any device they have. Therefore, e-learning can be considered as one of the important aspects when selecting HIS service provider.

It is highly recommended that hospital work with providers who already have a comprehensive and easily accessible electronic learning system, which also provide a communication channel between the trainees and the instructors. The provider must also be able to coordinate well and be committed to providing long term services to hospitals.

 (First published by our partner, Mitrais in their website: Original Article)

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